Help & policies
Track Your Order
Look up your order with its number and email, or paste a tracking number you already have.
Last updated: October 29, 2026
Find your parcel
Enter your order number and the email you used at checkout. If your order has shipped, we take you straight to its live tracking on 17TRACK.
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Good to know
- Your order number is in your order confirmation email, for example Hau-outh-1234.
- Tracking can take 24 to 48 hours to start updating after you receive the number.
- Parcels crossing a border often show no movement while they are in transit or waiting at customs. That gap is normal.
- If tracking has not moved for 7 days, contact us with your order number and we will open an enquiry with the carrier.
Delivery times are explained in our Shipping Policy.