Privacy Policy

This policy explains what personal information OutHutck collects when you visit outhutck.com, place an order or get in touch, what we use it for, and who it is shared with. OutHutck is an online fandom and collectibles store based at 6909 Old Hwy 441 #108, Mt Dora, FL 32757, United States. Questions about this policy go to [email protected].

1. What we collect and when

• When you place an order: your name, email address, phone number, billing and delivery addresses, the items you ordered, and any personalization text or options you enter. Payment is entered into our payment providers’ forms; we receive confirmation of the payment, not your full card number or security code.
• When you have an account: your login details and order history.
• When you use the contact form or email us: your name, email address and whatever you write, including order numbers or photos you send.
• When you sign up for our newsletter: your email address.
• When you look up an order: the order number and email address you enter on our Track Your Order page, used only to find your order.
• When you browse: technical information such as your IP address, browser and device type, and the pages you request, which our web server and network provider record automatically. When you order, our store software also saves how you arrived at the site (for example a search engine, another website, or a campaign link) and the type of device you used, alongside the order.

2. How we use it

• To process your payment, make your order and ship it to you.
• To send emails about your order: confirmation, dispatch and tracking.
• To answer your questions and handle cancellations, replacements and refunds.
• To send our newsletter, if you signed up for it.
• To prevent fraud and keep the site and checkout secure.
• To understand which pages and links bring customers to the store, so we can improve it.
• To keep the records we are required to keep for tax and accounting.

3. Who we share it with

We share personal information only where it is needed to run the store:

• Payment providers such as PayPal and 9Pay, which process your card or wallet payment and may run fraud checks on it. They handle your payment details under their own privacy policies.
• Production and fulfilment partners who make and ship your order. They receive the details on the order, including your name, delivery address and any personalization.
• Shipping carriers, which receive your name, delivery address and, where needed, your phone number to deliver the parcel. Tracking numbers you look up on our site are passed to 17TRACK to show the delivery status.
• Email delivery services that send our order and support emails.
• Our hosting and network providers, including Cloudflare, which carry the site’s traffic and protect it from attacks.
• Authorities, where the law requires it, or where it is needed to protect our customers or the store from fraud.

The map on our Contact Us page is embedded from Google Maps. When that page loads, Google receives your IP address and may set its own cookies under Google’s privacy policy.

4. Cookies

Cookies are small files your browser stores for a website. We use them to make the store work:

• Cart and checkout cookies that remember what is in your cart and keep you signed in.
• Order-source cookies that record how you arrived at the site, so it can be saved with an order if you place one.
• Security cookies that our network provider may set to tell real visitors from automated traffic.

We do not use advertising cookies. You can block or delete cookies in your browser settings, but the cart and checkout will not work without them.

5. How long we keep it

We keep order information for as long as needed to fulfil the order, handle any return or claim, and meet our legal, tax and accounting obligations. Messages you send us are kept while we are dealing with your request and for a reasonable time afterwards in case you write again. Newsletter subscriptions are kept until you unsubscribe.

6. Your choices and rights

• Access, correction and deletion: email [email protected] to ask for a copy of the information we hold about you, to correct it, or to delete it. We may need to keep some order records where the law requires it.
• Newsletter: every newsletter includes an unsubscribe link, or you can email us and we will remove you.
• Order emails: these are part of handling your order and are sent even if you are not on the newsletter list.

Some US states, including California, give residents specific privacy rights, such as the right to know what personal information a business has collected about them, to have it corrected or deleted, and to opt out of its sale or use for targeted advertising. We do not sell personal information or use it for targeted advertising. To make a request under any of these laws, email us. We may ask you to confirm the email address on your order so we know the request comes from you, and we will not treat you differently for making it.

7. Children

This site is not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us their information, email us and we will delete it.

8. Security

The site is served over an encrypted (HTTPS) connection, card details are entered with our payment providers rather than stored by us, and access to order information is limited to the people who need it to run the store. No website can be completely secure, so please use a strong password if you have an account and tell us if you notice anything suspicious.

9. International transfers

OutHutck is based in the United States. Our production and fulfilment partners and service providers work in the United States, Asia and Europe, so your information may be processed in a country other than the one you live in, where privacy laws may differ. We share only the information each partner needs for its part of your order.

10. Changes to this policy

We may update this policy when the way we run the store changes. The date at the top of this page shows when it was last changed.

11. Contact

OutHutck
6909 Old Hwy 441 #108, Mt Dora, FL 32757, United States
Email: [email protected]
Phone: +1 (205) 832-6609